Your questions, answered
Practical answers for planning, preparing and discussing your shipment.
Good questions.
Straight answers.
A few things to know before your shipment gets moving.
What should I send for a quotation?
Start with a plain-language description of the goods, origin, destination, value, package count, weight, transport mode and arrival estimate. The team can then confirm what additional information is needed.
Can you guarantee a customs release time?
A release time cannot be guaranteed. Document completeness, the cargo, carrier timing and any government examination can affect the process. Share your arrival details early so the shipment can be planned.
Can I discuss freight and storage together?
Yes. Tell us whether you need freight coordination, storage, fulfilment or final delivery along with your customs enquiry. Availability and the scope of work will be confirmed for your shipment.
How does the enquiry form work?
The form prepares an email in your own mail application. Review it and press Send there, or copy the enquiry and email cs@dhsupplychain.com directly. The website does not automatically send or store the form.